Lync 2010 matchmaking service

Solution Perform these steps on the Remote Access server. Indeed, for those who've tried and failed to find the right man offline. Lets see how can we change this setting and always appear Active on Lync. At this point we understand the differences between Standard and Enterprise versions, and so far we prepared our Active Directory to support Lync Server This will ensure that there is no contention on which Lync server will be the master match maker.
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Lync Response Group Agents Not Receiving Calls

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Lync active matchmaking service –

Agents are available to take the call. The queue is designed to send the calls on after 20 seconds to another queue and end up in a voicemail box within 2 minutes. I have a message played when the first queue is reached and a 2nd message when the 2nd queue is reached to let the caller know that the call has been forwarded. I know based off of this that the call is getting stuck in the first queue for an extended period of time before being transferred to an agent. I am getting the following error in the event logs:.
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Lync 2010 – Cannot update active Match Making server because SQL Server does not respond

KB - Jan 02, - Last reviewed on Dec 05, It may need to be customized to suit your specific needs. Sentry Software cannot be held responsible for any use which may be made of the provided file. The user is invited to configure other KMs specific to these technologies, notably:. The status of the services listed in the table below is monitored by the solution.
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